When an iPhone screen gets cracked or damaged, there are three main options for repair or replacement: Apple, Apple Authorized Service Providers, and independent repair shops. This article provides an overview and comparison of these options to help you decide the best choice when you need an iPhone screen repaired.
Apple offers iPhone screen repair at Apple Stores as well as mail-in service through their website. As the manufacturer, Apple has direct access to genuine Apple parts and screens. Repairs done by Apple come with a 90-day warranty.
Apple Authorized Service Providers are third-party repair shops that are certified by Apple to perform repairs using genuine Apple parts. Since they are approved by Apple, they can also provide a 90-day warranty on iPhone screen replacements.
Independent repair shops offer iPhone screen repair but are not affiliated with or approved by Apple. They source replacement screens from various manufacturers. Prices may be cheaper but parts quality and warranties can vary.
This article compares the pros, cons, costs, and other factors among these three iPhone screen replacement options.
Apple Repair
Apple offers iPhone screen replacement and repair services at Apple Stores and Apple Authorized Service Providers. According to Apple’s iPhone Screen Repair & Replacement support page, Apple Stores and Apple Authorized Service Providers use genuine Apple parts to replace cracked iPhone screens for a fee (Source). Accidental damage like cracked screens are not covered under Apple’s standard warranty.
To get an iPhone screen repaired by Apple, you can either schedule an appointment at an Apple Store’s Genius Bar or mail your iPhone to an Apple Repair Center. Apple quotes iPhone screen repair pricing starting at $129 for newer models like the iPhone 12 and iPhone 13. Older models like the iPhone 6 can be repaired for a flat rate of $49.Apple says screen repairs are usually completed in under an hour if you visit an Apple Store. Repairs done by mail typically take 3-5 business days.
In addition to Apple Stores, Apple Authorized Service Providers can also perform official Apple repairs using genuine parts. There are over 5,000 Independent Repair Providers that have access to Apple parts, tools, training, diagnostics and resources to offer repairs with Apple warranties. Customers can search for nearby Apple Authorized Service Providers on Apple’s support site to find repair options outside the Apple Store (Source).
Authorized Service Providers
Apple Authorized Service Providers (ASPs) are repair shops that are certified by Apple to repair Apple products (1). To become authorized, repair shops must commit to following Apple’s repair standards and pass certification exams. ASPs have access to Apple parts, tools, training, and diagnostics. Many ASPs are third party repair shops or Apple specialists, but some are located at Best Buy stores (2).
The main benefits of ASPs compared to Apple Stores is that there are significantly more locations around the world. ASPs also sometimes offer quicker repair turnaround times compared to shipping products to Apple. However, ASP repairs may not be covered by Apple warranty. Some customers have reported poor experiences at some ASPs compared to Apple Stores. ASPs also have less access to engineering support and advanced board repair compared to Apple Stores. Overall, ASPs offer an alternative to Apple for cheaper and more convenient repairs, but quality and warranties are not guaranteed like at Apple Stores (3).
(2) https://support.apple.com/repair
(3) https://locate.apple.com/
Independent Repair Shops
Independent repair shops are small businesses that offer iPhone screen repair and other services, but are not officially authorized by Apple. There are thousands of these kinds of repair shops across the United States.
Independent repair shops have the benefit of offering more convenient and lower cost repairs than official Apple providers. They have more flexibility in their pricing and do not have to follow Apple’s strict guidelines and requirements. Common screen repair prices range from $50-150 depending on the iPhone model. Independent Repair Provider Program
However, there are some quality concerns with independent shops. Since they do not use official Apple parts, the replacement screens may not have the same quality standards. Independent technicians also do not receive Apple certification for repairs. There is a risk of getting inferior parts or improper installation when going to unverified repair shops.
Customers should do research on the specific independent shop’s reputation and component sourcing before using their services. Going to an experienced and well-reviewed independent repair shop can provide a quality fix at an affordable price point.
Repair Process Comparison
The repair process differs significantly depending on where you get your iPhone screen replaced. Here is a step-by-step comparison:
Apple Repair Process
To get your iPhone screen repaired directly through Apple, you need to:
- Schedule an appointment at an Apple Store either online or through the Apple Support app. Appointments are generally available within 1-2 days.
- Bring your iPhone to the Apple Store for your appointment. An Apple Genius will examine your phone and determine if it qualifies for screen repair.
- If approved for repair, you will be given an estimated time for completion, usually within 1-2 hours.
- Pay the repair fee upfront, which starts at $129 for an iPhone 8 screen replacement.
- Leave your iPhone at the store while the screen is repaired. You can wait in the store or return later to pick it up.
- Pick up your iPhone with the new, genuine Apple display installed and enjoy Apple’s warranty on the repair.
Authorized Service Provider Process
Getting your screen fixed at an Apple Authorized Service Provider involves:
- Finding an Authorized Service Provider near you and checking their repair options.
- Calling ahead or scheduling a repair appointment online if available.
- Bringing your damaged iPhone to the repair shop at the scheduled time.
- The technician will examine the phone and quote you a price, usually $100-$150 for a screen replacement.
- If you approve the quote, you’ll leave your iPhone for 1-2 hours while they complete the repair.
- Returning to pick up your iPhone with a genuine Apple display installed.
Independent Repair Shop Process
Using a third-party repair shop involves a different experience:
- Finding a reputable independent iPhone repair shop in your area.
- Bringing your damaged iPhone to the shop for examination. Many shops offer walk-in service.
- The technician will inspect the damage and quote you a price, often $50-$100 less than Apple.
- If you approve, the repair takes 30-60 minutes while you wait.
- Paying the lower price for an aftermarket display that may be refurbished or copied from Apple.
- Getting your iPhone back quickly but without the peace of mind of Apple’s warranty.
Cost Comparison
The cost of repairing an iPhone X screen varies significantly depending on which repair option you choose. Here is a pricing comparison:
Apple charges $279 for an iPhone X screen replacement according to https://swappa.com/blog/iphone-x-screen-repair/. This is the same flat rate fee charged at Apple stores or by mailing your iPhone to an Apple repair center.
Authorized Apple service providers like UBreakiFix charge around $299 for an iPhone X screen repair according to https://www.ubreakifix.com/iphone-repair/iphone-x-repair/iphone-x-screen-repair. Prices at authorized providers may vary slightly depending on part availability.
Independent and third-party repair shops typically charge $100-150 for an iPhone X screen replacement according to various consumer reviews. However, pricing and quality may vary more significantly between independent repair shops.
In summary, Apple’s out-of-warranty screen repair runs around $279. Authorized providers charge a small premium at around $299. Independent repair shops offer the lowest pricing in the range of $100-150 but have greater variability in pricing and quality.
Quality and Warranty
There are significant differences in repair quality and warranties between Apple, authorized service providers, and independent repair shops. Apple offers a 90-day warranty on iPhone screen repairs done at Apple Stores and Apple Authorized Service Providers (https://support.apple.com/iphone/repair). This means if the repaired screen fails within 90 days, Apple will fix it again for free. Apple also uses genuine Apple parts for repairs, ensuring optimal quality and compatibility.
Authorized service providers also use genuine Apple parts, as they are required to by Apple in order to remain part of the authorized service provider program (https://support.apple.com/service-programs). Their repair work is generally high quality. However, their warranty periods vary and are generally shorter than Apple’s – often 30 or 60 days.
Independent repair shops use third-party replacement screens that are not official Apple parts. Quality can vary greatly between different third-party screens and different repair shops’ work. Some third-party screens work well while others are prone to issues like unresponsive touches or poor image quality. Warranties at independent shops range from none up to 90 days typically. But warranty support can be hit or miss compared to Apple.
Availability
Apple operates over 500 retail stores globally, with at least one in most major metropolitan areas (Find Locations). Appointments can be made online for iPhone repairs, but walk-ins are also accepted. For mail-in repairs, you can contact Apple support to get a box shipped to you with prepaid postage. The turnaround time for mail-in service can be 1-2 weeks.
Best Buy has nearly 1,000 stores in the U.S., with Geek Squad precincts that handle Apple repairs (Apple iPhone Repairs). You can make an appointment online or do walk-ins. Mail-in options are also available if you can’t get to a store.
Independent repair shops are generally local brick-and-mortar stores without a national presence. They may only have one location in a city or town. Appointments are recommended as walk-in availability can vary.
Customer Service
Customer service quality and customer satisfaction vary widely between Apple, authorized service providers, and independent repair shops. Here’s an overview of reviews and analysis for each option:
Apple is known for having exemplary customer service in their retail stores, with reviews praising the friendliness and patience of Genius Bar staff. However, their telephone and online support receives more mixed reviews, with some customers reporting long hold times and frustrations dealing with overseas call centers.
Authorized service providers who are Apple-certified receive high marks for customer service from many reviewers. For example, Fast Fix iPhone has a Trustpilot score of 5/5 stars, with praise for quick turnarounds and polite, knowledgeable technicians.
Independent and third-party repair shops have more of a mixed bag for customer service reviews. While shops like Repair Your Mobile rate very highly at 4.8/5 stars, there are also many complaints online about delays, poor communication, and shoddy work from some independent technicians.
Conclusions and Recommendations
When it comes to iPhone screen replacement, each repair option has its pros and cons. Apple offers reliable quality and a warranty but at a high cost. Authorized service providers give a good balance of quality, price, and convenience. Independent shops provide the lowest cost but quality and parts can vary.
Here are some recommendations based on different user needs:
- If budget is a top concern, an independent repair shop is the way to go. Just be sure to vet the shop’s reputation and warranty.
- For convenience, an authorized service provider is great since they have many locations. The repair will be affordable and reliable.
- Users who prioritize OEM parts and getting a true Apple repair should go to Apple. Cost is higher but so is peace of mind.
- If time is critical, try to find a same-day repair option from an authorized provider or Apple. Indie shops often have longer turnaround.
- For repeat repairs, building a relationship with a trusted independent shop can be beneficial.
- Those comfortable doing their own simple repairs can buy quality third-party screens and tools online to DIY.
The right iPhone screen repair option depends on your priorities and needs. With some research, you can find a solution that provides the ideal balance of cost, quality, and service.
